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When the Public Attacks: De-escalating Customer Service Conversations
6 hours of training over 2-days
Customer service is hard work and it is not easy to stay calm when a customer is verbally attacking you. Yet it is your job to remain respectful, helpful, and efficient.
This hands-on workshop is designed to train employees who interact with the public—with an emphasis on difficult issues and time constraints. You will learn how to handle customer conflicts with ease, confidence, and speed. A happier customer is a happier you!
Skills you will learn:
What really is happening in a conflict
How to manage the emotions of others and your own
A proven 4-step process to defuse conflict
3 advanced skills for getting to resolution faster
BONUS! Practice at handling conflicts with colleagues, friends, and family members too!
Cost:
Provender Members: $199- Non-Members: $249-
Provender Alliance exists to educate and inspire our community, providing the tools for education, leadership and community in the natural products trade. Our members are motivated, influential, passionate leaders.
Address: 13200 37th Ave S, Tukwila WA 98168
